Updated on 3rd March 2012
I have been very unlucky with the internet shopping lately. Three purchases I made online went wrong.
1. Book 3 A Storm of Swords, George Martin
Like I shared earlier the vendor from Amazon sent me a different book from what I ordered. When contested, they told me that Amazon has listed the book with a wrong ISBN number. Basically, it was not their fault, if I want the money back, I need to send the book back to UK at my own fee. I think to send a book to UK will already cost me half the price so it is really not worth it. I wrote to Amazon, no reply after a month.
03/03/12: After reading the message from Jeremie and Ker Leed, I decided to call Amazon. Indeed, as mentioned by them and by YongLing, they have a good customer service. I entered my house phone number on their website and they called me instantly. The staff was nice and helpful. They proposed me a 5€ rebate coupon, which I later used to place another order for this book. Hope it will arrive before our ski vacation.
2. Book 4 A Feast For Crows, George Martin
I ordered it at the same time with book 3 with a different vendor on Amazon. It never arrived. I contacted the vendor and they said they were going to send me another one. It has not arrived, yet.
03/03/12: I have received the book! I wanted to use the rebate coupon from Amazon to order Book 3 from this same vendor, but the coupon was only valid for order with Amazon.
3. Two pairs of stocking for Aelig on Vertbaudet.com
I bought the bed, mattress and stocking from the same site but they used a different delivery services. We received the bed and mattress, but not the stockings. I sent an email to Vertbaudet and they said they were going to investigate with La Poste. Today I received a letter from them with a mail from La Poste saying that they have delivered the package to me end of January. The problem: I never received it.
03/03/12: Vertbaudet called me and explained that I could send back the letter claiming that I never received the order and hope to ask for a refund. So we will see.
Now, what is my right as a customer? For case 1, should I take the time and the pain to call Amazon so that they will pay for the postal fee? I feel tired just by thinking of it. I think I will just go to a bookstore and pay again. As for case 3, I had sent an email to Vertbaudet saying that I will not buy from them again. I don't know who's fault is it but I'm an unhappy customer so I could do whatever I want.